Correspondence

Automate correspondence production processes with easy-to-deploy and easy-to-use modules that work seamlessly within business processes. Web-based workflows enable enterprise business employees to generate highly personalized mail communications while providing compliance and brand management control. The result is CRM publishing at its best; simplified user experience and simplified administration, with automation efficiency and powerful scalable technology to back it up.

Highlights of PrintSoft’s Correspondence Solution

Enterprise integration.  Highly personalized correspondence from enterprise CRM and BPM workflows. Web services API and plug-and-play integration modules speed integration and provide exceptional time-to-value.

Event-triggered correspondence made easy. Call center reps, field agents, and customer service personnel can get the job done with the click of a button.

Brand control and compliance. Message and brand control for personalized correspondence can be built into everyday business processes throughout an enterprise.

Sophisticated message control. Powerful variable message rules are built into flexible templates for on-the-fly dynamic document composition.

Quick and Easy change management. Put business users in control of message management with online collaborative workflows. Business users can manage content, compose and revise messages, send revised messages through approval workflows and more.

On-Demand multi-channel delivery – print, email, fax, web, archive. Whether to meet enterprise requirements or suit the preferences of customers, you can configure the routing, output and delivery methods.

Intelligent process automation. Centralized command and control for the numerous correspondence-related production, compliance, and record keeping procedures which can vary for each business case within an enterprise. Complex workflows managed with ease.

Enterprise mail management. When correspondence is being printed and mailed, it’s critical to make sure it gets there. PrintSoft offers extensive mail optimization capabilities from postal optimization to centralized electronic aggregation, sorting, and automated production routing and output management, which can improve enterprise efficiency as well as improve visibility.

Better Customer Communication. Timely, relevant communications that get there faster with better brand and compliance control mean your message is getting there and getting across.

Cost-Saving Production Efficiencies. Employees save time with integrated correspondence generation, automated document workflows, and streamlined production processes.

Related Resources...

Correspondence Management Solutions Brochure [pdf]
PegaDirect Product Module Brochure [pdf]

 

 

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